Customer Service Officer at Worknigeria

Worknigeria was established with a singular vision, to help the vast Nigerian workforce find meaningful jobs. We are also on a mission to upskill them in the best ways possible and help them grow with and within their careers.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ojo - Ibadan, Oyo
Employment Type: Full-time

Key Responsibilities

• Serve as the primary point of contact for all customer inquiries, addressing questions and resolving issues promptly and professionally.
• Maintain detailed records of customer interactions and transactions, ensuring all customer concerns are documented and followed through.
• Process customer complaints or requests related to property issues, ensuring satisfactory resolutions are achieved.
• Assist customers with debt collection by following up on overdue payments, negotiating payment plans, and ensuring timely settlement of outstanding balances.
• Prepare and manage necessary documentation for clients.
• Ensure excellent customer satisfaction by consistently providing outstanding service and maintaining positive client relationships.
• Collaborate with other departments (e.g., sales, marketing, finance) to ensure a smooth and seamless customer experience, particularly in resolving payment issues and feedback integration.
• Manage customer feedback, suggest improvements, and implement insights gathered through customer interactions.
• Support marketing and sales teams by providing customer feedback, helping with lead generation, and participating in promotional activities.

Requirements

• Bachelors Degree in Business Administration, Communications, or a related field.
• At least 2 years of customer service experience, ideally in a real estate or property-related industry.
• Proven experience in debt collection and managing overdue payments.
• Strong interpersonal and communication skills.
• Conflict resolution and problem-solving abilities.
• Patience and ability to work under pressure while maintaining professionalism.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Soft Skills Needed:

• Empathy: Ability to understand and address customer concerns with care and professionalism.
• Communication: Clear and effective interaction with customers and colleagues.
• Conflict resolution: Managing and resolving customer complaints in a calm and solution-oriented manner.
• Time management: Efficiently managing customer inquiries and debt collection tasks.
• Collaboration: Working closely with other departments to ensure customer satisfaction and smooth operation.

Salary
N100,000 Monthly.

Application Closing Date
29th November, 2024.