Collection Officers at Careers Verified Limited

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Collection Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Collection Officer is responsible for managing overdue accounts, recovering outstanding payments, and ensuring timely resolution of disputes.
• They play a critical role in maintaining the financial health of the organization by minimizing bad debt and enhancing cash flow.

Key Responsibilities
Debt Collection:

• Contact customers via phone, email, or in-person visits to remind them of overdue payments.
• Negotiate payment plans and terms with customers based on their financial situation and the company’s policies.
• Follow up on agreed payment schedules to ensure compliance.

Account Management:

• Maintain detailed records of customer interactions and payment status in the database.
• Review and analyze aging reports to prioritize collection efforts.
• Investigate and resolve discrepancies in billing or payment records.

Compliance and Reporting:

• Ensure adherence to all legal and regulatory requirements in the collection process.
• Prepare and submit daily, weekly, and monthly collection reports to management.
• Recommend accounts for escalation to legal action or write-offs as needed.

Customer Relations:

• Handle customer inquiries regarding payment issues, billing, and account status.
• Provide excellent customer service while maintaining professionalism and firmness during negotiations.
• Educate customers about payment options and terms to avoid future overdue payments.

Team Collaboration:

• Work closely with the accounts, sales, and customer service teams to resolve payment issues.
• Share insights on recurring issues or patterns to improve processes and customer communication.

Qualifications

• Bachelor's Degree / HND / OND.

Experience:

• Previous experience in credit control, debt collection, or accounts receivable is an advantage.

Salary
N50,000 - N60,000 monthly.

Application Closing Date
31st December, 2024.