IT Support Officer at Coastal Specialist Clinic

Coastal Specialist Clinic is a mother-and-child hospital that focuses on pregnancy, childbirth, and everything in between. We started providing services in 2011. Additionally, we are committed to upholding high standards through great work ethics, continual improvement, and superior customer service. We are currently located in Warri, Delta State, Nigeria.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Warri, Delta
Employment Type: Full-time

Responsibilities

• Ensures that the organization's hardware, software, and network systems are properly installed, configured, and maintained
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Responsible for monitoring the performance of these systems, identifying and addressing any issues that arise, and implementing upgrades as needed.
• Responsible for training staff on how to use gadgets provided optimally and cost-effectively.
• Responsible for ensuring that the organization's data is secure and protected from unauthorized access.
• Responsible for retrieving data for management in an accurate and timely manner
• Implements appropriate security measures, such as firewalls and encryption, and ensures that staff are trained on how to protect sensitive data.
• Be available/ on call during weekends/public holidays at management expense
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Installation and configuration of ICT hardware such as computers, drives and printers.
• Troubleshoot all reported faults with hardware facilities.
• Create and maintain records of placement, repair, replacement and maintenance of hardware equipment.
• Routine inspection of all hardware equipment and electrical certification.
• Make recommendations to management about the purchase of hardware materials.
• Coordinate and facilitate in learning sessions designed to educate members of staff on basic hardware maintenance and other key areas of ICT.

Key Result Areas (KRA)

• Managing the organization's IT infrastructure
• Ensuring data security and privacy
• Providing technical support to end-users:
• Training End-Users
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Requirements

• Candidates should possess a Bachelor's Degree with 1 year of experience.

Application Closing Date
5th December, 2024.