Social Media / Customer Care Representative (Female Only) at Global Sight Travels and Educational Consult

Global Sight Educational Resource and Consultancy Limited commonly known as Global Sight Travels and Educational Consult is into educational consultancy services and recruitment of students looking to study abroad, we are also in the business of visa processing, flight reservation & hotel booking, etc.

We are recruiting to fill the position below:

Job Title: Social Media / Customer Care Representative

Location: Ojodu, Lagos
Employment Type: Full-time
THIS ROLE IS ONLY OPEN TO LADIES

Job Description

• Social Media and Customer Support Representatives handle customer queries on social platforms like Facebook, Twitter (Now X), LinkedIn, and more. Tasks include:
• Responding to customer inquiries and complaints
• An important and obvious job of a customer support person is to respond to customer queries, complaints, and feedback in a timely fashion. While responding, they have to:
  • Provide clear and helpful responses
  • Maintain a consistent brand voice
  • Handle sensitive issues tactfully
  • Responding to customers’ queries via social media
  • Reviewing social media campaigns
  • Managing the company’s social media visibility
  • Listening.

Requirements

• Interested candidates should possess an OND, NCE, HND, or Bachelor's Degree
• Interpersonal and customer service skills to ensure positive interactions with customers
• Multitasking and organizational skills to work on multiple issues at one time
• Time-management skills to respond to customer emails, calls, and social media chat messages promptly
• Digital Marketing
• Writing
• Research
• Customer Service skills
• Social Media Skills
• This role is only open to ladies
• Applicants without basic social media skills can apply, and the company will set up training for successful applicants
• Applicants within Ogba, Ojodu, Oke-Ira, Berger, Omole, and Agege will be given preference.

Salary
N60,000 - N80,000 / Month.

Application Closing Date
25th December, 2024.