Customer Service & Support Representative (CSS) - Lagos at Afconrecruit Limited

Posted on Wed 27th Nov, 2024 - www.hotnigerianjobs.com --- (0 comments)

Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.

We are recruiting to fill the position below:

Job Title: Customer Service & Support Representative (CSS)

Location: Victoria Island, Ikeja - Lagos
Time Type: Full time

Role Summary

  • The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
  • They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.

Responsibilities

  • Handle customer inquiries, requests, and complaints in a professional and timely manner.
  • Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
  • Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
  • Actively seek customer feedback to enhance service delivery and resolve recurring issues.
  • Escalate unresolved issues to higher management or technical teams when necessary.

KPIs:

  • Average resolution time for customer inquiries and complaints.
  • Customer satisfaction rating (measured via surveys and feedback).
  • First response time to customer requests.
  • Percentage of issues resolved without escalation.

Requirements

  • B.Sc / HND in any field
  • The right candidate must have 3 - 5 years experience as a Customer Service Professional.

Application Closing Date
Not Specified.

Sorry, this listing is no longer open.

https://www.hotnigerianjobs.com/hotjobs/684287/customer-service-support-representative-css-lagos.html