Operations Supervisor - Parking Garage (IDU Railway Station) at Najec Limited

Najec Limited is a leading edge information and Communications Technology (ICT) consultancy Firm based in Abuja Nigeria. Poised to be Africa's preferred payment solutions provider, We are focused on building a comprehensive suite of highly effective payment and VAS solutions aimed at driving revenues, ensuring subscriber satisfaction and retention. We specialize in delivering effective leading edge ICT solution for all public and private organizations.

We are recruiting to fill the position below:

Job Title: Operations Supervisor - Parking Garage (IDU Railway Station)

Location:  Abuja (FCT)
Employment Type: Full-time

Job Description

• We are seeking a highly motivated and experienced Operations Supervisor to oversee the daily operations of the parking garage at IDU Railway Station.
• The ideal candidate will demonstrate excellent customer care, effective team leadership, and a commitment to transparency in their duties.
• This role requires strong organizational skills, firm but fair management of staff, and a proactive approach to problem-solving.

Responsibilities
Daily Operations Management:

• Oversee and ensure smooth operation of parking services, including ticketing systems, traffic flow, and space utilization.
• Monitor compliance with parking regulations and enforce policies.

Customer Care:

• Provide excellent customer service by addressing inquiries, complaints, and feedback professionally.
• Implement measures to enhance the customer experience, ensuring a safe and efficient parking environment.

Staff Supervision:

• Lead, train, and supervise parking attendants and support staff.
• Ensure staff adherence to company policies, procedures, and ethical practices.
• Maintain a firm yet respectful approach in addressing staff performance issues.

Transparency and Reporting:

• Maintain accurate records of daily revenue, transactions, and incident reports.
• Prepare and submit daily, weekly, and monthly operational reports to management.

Safety and Maintenance:

• Conduct routine inspections of parking facilities to identify maintenance needs.
• Ensure all safety protocols are adhered to, and report any hazards promptly.

Problem Solving:

• Respond promptly to operational challenges, such as equipment malfunctions or disputes, ensuring minimal disruption to services.

Qualifications

• Minimum of 3 years’ experience in a supervisory role, preferably in parking operations, facilities management, or related fields.
• Strong customer service orientation with excellent communication skills.
• Proven ability to lead and motivate a team, fostering a positive work environment.
• Highly organized, with the ability to multitask and prioritize effectively.
• Firm yet fair approach to staff management and decision-making.
• Commitment to transparency and ethical conduct in all activities.
• Basic knowledge of parking management software and Microsoft Office Suite.

Key Attributes:

• Strong interpersonal and problem-solving skills.
• Ability to work under pressure and adapt to dynamic environments.
• High level of integrity and professionalism.

Salary
Competitive, commensurate with experience.

Application Closing Date
16th December, 2024.