Complaint and Feedback Mechanism (CFM) Assistant at Taimako Community Development Initiative (TCDI) - 2 Openings

Taimako Community Development Initiative (TCDI) is one of the frontline National Non-governmental organizations working in Bauchi, Borno and Yobe States with over a decade experience in providing humanitarian and development services in the North East Nigeria. It has partnered with numerous government agencies, National and International NGOs as well as UN Agencies in the design, planning, implementation, and supervision of programmes and activities aimed at improving the lives of rural and urban communities.

The organization has footprints across the focal states and has been engaging with communities through its network of field workers and volunteers. TCDI was established in 2008 and registered with the Federal Government of Nigeria under the Corporate Affairs Commission (C.A.C.), Abuja on 23rd May 2014 with registration number IT/69569 and other regulatory bodies in the focal states.

We are recruiting to fill the position below:

Job Title: Complaint and Feedback Mechanism (CFM) Assistant

Locations: Machina and Nguru, Yobe
Employment Type: Full-time

Job Description

• Assist the Nutrition Officer in establishing and managing the complaint and feedback mechanism project
• To act as the first point of contact for any safeguarding, child, and adult Nutrition concerns, providing timely, relevant support and advice
• To be committed to and to promoting TCDI’s safeguarding principles of the people and communities we are working for, and TCDI staff and partners
• Receive complaints and feedback and respond to inquiries at the complaint desk at distribution sites.
• Ensure regular maintenance of complaints and feedback database/ information System and ensure information is shared regularly.
• Carry out regular community feedback functions, ensuring that all SOPs and TCDI core policies are respected.
• Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences.
• Lodge all feedback, complaints, and response in the CFM database.
• Support to ensure complaints are closed within the appropriate timeframe.
• Provide accurate information related to the subject beneficiary matter and other related ongoing activities.
• Ensure accurate recording of all the data related to the beneficiary.
• Submit internal, and accurate reports to the Nutrition and CBT Officers. The reports will be submitted weekly, or daily according to the urgency of the complaint; include monthly recommendations, if needed, to the Programme Manager as received.
• Follow-up and receive weekly feedback, and case status progress.
• Ensure all documents and actions taken are documented, and feedback is given back to the beneficiary.
• Perform other duties and responsibilities as required that may be assigned from time by supervisors.
• To act as the first point of contact for any safeguarding, child, and adult Nutrition concerns, providing timely, relevant support and advice
• Regularly reporting and coordinating with the Nutrition focal person
• Perform any other duty as may be required by TCDI.

Requirements

• Candidates should possess B.Sc Degrees with 2+ years relevant work experience.

Application Closing Date
6th January, 2025.