Lounge Manager at a Lounge - TMAsourcing Solutions

TMAsourcing Solutions - Our client, a Lounge in surulere, is recruiting to fill the position below:

Job Title: Lounge Manager

Location: Surulere Lagos,
Employment Type: Full-time
Working Schedule: Monday to Sunday 4pm to 11pm , On club days 4pm till day break. One day off.

Job Description

• We are seeking an experienced and enthusiastic Lounge Manager in Surulere to oversee the daily operations of our lounge, ensuring a high level of service, customer satisfaction, and operational efficiency.
• The Lounge Manager will be responsible for managing staff, handling customer concerns, and maintaining a welcoming atmosphere. If you are a natural leader with strong organizational skills and a passion for hospitality, we invite you to apply for this exciting role.

Key Responsibilities

• Manage the daily operations of the lounge, ensuring smooth service delivery and a welcoming environment for guests.
• Supervise, train, and schedule lounge staff to ensure high levels of service.
• Handle customer inquiries and complaints promptly and professionally, ensuring satisfaction.
• Maintain inventory levels of food, beverages, and lounge supplies, placing orders as necessary.
• Monitor lounge operations to ensure adherence to safety, cleanliness, and hygiene standards.
• Develop and implement operational procedures and customer service standards for the lounge.
• Coordinate with chefs, bartenders, and other staff to ensure seamless service delivery.
• Organize and oversee special events or promotions within the lounge.
• Prepare and submit reports on operational performance, customer feedback, and financial performance.
• Ensure compliance with all health and safety regulations.

Requirements

• 2-5 years experience in hospitality management, lounge or bar management, or a related field.
• Minimum of a Bachelor’s degree/HNDin Hospitality Management, Business Administration, or a related field.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in MS Office Suite and POS systems.
• Experience in inventory management and financial reporting is an advantage.

Benefits

• Salary: N100,00 Monthly.
• Accommodation will be provided.

Application Closing Date
Not Specified.