Client Service Manager at BrandRegimen SFS Limited

BrandRegimen SFS Limited is a customer-centric direct response marketing & experiential platform that provide solutions which create values and increase all round brand equity among the intended stakeholders. We provide solutions that not only address the immediate campaign objectives but builds sustainable brand equity. Solutions that provide the brand with a consistent and memorable recall with a genuine competitive advantage.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Ilupeju, Lagos
Employment Type: Full-time

Responsibilities

• Lead the Client Service Representatives to provide outstanding customer service experience/ support to clients
• Respond to pitching briefs from Clients with big and disruptive ideas through ideation with team members
• Present proposals and suggest business ideas for brand expansion and penetration
• Lead the Client Service team to provide timely responses to client inquiries and proffer solutions to complaints.
• Collaborate with team members to execute and achieve project objectives.
• Monitor, track, and manage project supervisors, merchandisers, and promoters for efficient delivery of assigned projects/accounts.
• Conduct a market survey and generate a competitive analysis of current market trends of brands.
• Coordinate, train, and deploy Brand Ambassadors/Promoters to stores and activation locations.
• Create positive onboarding experience for new clients.
• Maintain accurate/updated records of all existing and potential clients for efficient service delivery.

Skills / Requirements

• Bachelor's Degree in Business Administration / Marketing or an industry-related field.
• 2 - 3 years proven experience working as a Client Service Manager in an Experiential Marketing Agency.
• Very good knowledge of M MS s Excel, MS PowerPoint, MS Word etc.
• Exceptional leadership skills, client service skills, and relationship management
• Strong budget & negotiation skills
• Excellent verbal & written communication skills
• Strong multi-tasking and time management skills.
• Attention to detail and ability to work efficiently under pressure.
• Strong analytical, critical thinking, effective collaboration and problem-solving skills

Salary and Bonuses

• N250,000 - N300,000 monthly.
• Paid Leave & Leave Allowance
• Health Insurance
• Profit Sharing.

Application Closing Date
31st January, 2025.