OptiHuman Consulting Limited - Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.
We are recruiting to fill the position below:
Job Title: Head of Operations
Location: Victoria Island, Lagos
Employment Type: Full-time
Summary
- As the Head of Operations plays a pivotal role in the development of protocols and safety standards, employing effective financial, people, and resource management strategies to ensure seamless operations.
- He/She is also responsible for supervising Branch Managers’ performances, ensuring 100% actualization of set targets and eliminating any form of wastage
Specific Responsibilities
- Develop and implement innovative workplace technology strategies to enhance productivity,
- Ensure adherence to corporate governance standards, aiming for reduction in compliance- related issues
- Ensure compliance with service benchmark requirements, with a goal of maintaining excellent service quality rating
- Develop and implement travel operations processes aligned with organizational strategies, targeting improvement in process efficiency
- Lead the department's budgeting process to secure funds for operational activities, aiming for reduction in unnecessary expenditures
- Spearhead initiatives to improve the overall customer service experience, with a target of achieving increase in customer satisfaction
- Monitor departmental budget utilization against established work plans, aiming for reduction in budget variances
- Review feedback for operational enhancements and contribute to product development, targeting improvement in operational efficiency
- Lead the integration of technology applications to enhance productivity and foster innovation, with a goal of improving operational efficiency
- Resolve escalated contractual issues with existing vendors and oversee contractual resolutions, aiming for reduction in vendor-related conflicts.
Requirements
- First Degree in Business Management or related field MBA is an added advantage.
- Professional membership/certification within the industry is a mandatory
- At least 6 years’ professional experience in a similar role, with 3years in a supervisory role
- Experience in the travel industry is compulsory
- Good decision-making ability/skill andgood analytical skills are required
- Good communication skills
- Ability to work as part of a team and be able to achieve required results
- Excellent leadership and human resources management skill and ability to motivate employees
- Time management skill andgood IT Skills
- Ability to assist with the development of staff in order to maximize job satisfaction and performance.
Compensation and Benefits
- Very attractive with numerous benefits
Application Closing Date
10th February, 2025.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/695175/head-of-operations-at-a-foremost-travel-management.html