Retail Sales Officer, E-commerce at BNB Living Homes

BnBLiving Interior Designs [BBID] is an interior design studio based in Lagos, proud to be one of Nigeria’s highly respected fresh-thinking luxury interior design practices. Specializing in high-end residential interior design, BBID creates luxurious yet liveable and functional interiors; offering highly personalized bespoke levels of service – values that lie at the very heart of our business. Through a comprehensive suite of creative services, every interior created, developed and delivered is entirely unique and tailored to each client’s personal style, the requirements of the project and the architecture of the property.

We are recruiting to fill the position below:

Job Title: Retail Sales Officer, E-commerce

Location: Anthony Village, Lagos
Employment Type: Full-time

Job Description / Responsibilities

• Process online orders accurately and efficiently, including order entry, order fulfillment, and order tracking.
• Manage order cancellations, returns, and exchanges.
• Coordinate with warehouse/logistics team to ensure timely order delivery.
• Resolve order-related issues and customer inquiries promptly and professionally. Respond to customer inquiries via email, phone, and chat.
• Provide excellent customer service by addressing customer concerns and resolving issues effectively.
• Build and maintain strong customer relationships.
• Assist in creating and maintaining online product listings, including product descriptions, images, and pricing.
• Ensure product information is accurate, up-to-date, and engaging.
• Conduct market research and competitor analysis to identify opportunities for product improvement and expansion.
• Assist in developing and implementing online marketing campaigns to drive sales.
• Monitor and analyze website traffic and sales data to identify trends and areas for improvement.
• Generate reports on key performance indicators (KPIs) and provide insights to management.
• Maintain and update the company's online store(s) (e.g., Jumia, Konga Instagram).
• Ensure the smooth functioning of the online store(s) and troubleshoot any technical issues.
• Explore new online sales channels and opportunities.
• Performs other responsibilities associated with this position as needed.

Job Requirements

• Degree in Business Administration, Marketing, or a related field.
• 1-2 years of experience in e-commerce, customer service, or a related field.
• Strong understanding of online retail principles and best practices.
• Proficiency in using e-commerce platforms.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Application Closing Date
24th January, 2025.