Front Desk Officer at Royal Residences Lagos by Design Union Limited

Royal Residences by Design Union is a boutique hotel with various hospitality offerings that provides a 5 star experiences for her guests always.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Serve as the first point of contact for guests, ensuring exceptional customer service and efficient check-in/check-out processes.

Responsibilities

• Welcome guests and process check-ins/check-outs.
• Manage bookings, payments, and guest inquiries.
• Handle phone calls and emails professionally.
• Address guest complaints and provide timely resolutions.

Requirements

• A bachelor’s degree in hospitality management, business administration, or a related field.
• Strong communication and customer service skills.
• Proficiency in MS Office and property management systems.

Application Closing Date
31st January, 2025