Customer Service Executive (B2C) at LD&D Consulting Firm

LD&D Consulting is a strategic HR consulting firm that offers a wide range of services to help organizations unlock the full potential of their most valuable resource - their employees. From project management and recruitment to HR outsourcing and payroll services, Training and development and background checks. LD&D's team of seasoned experts are dedicated to transforming key initiatives into triumphs through collaborative efforts with clients and stakeholders.

We are recruiting to fill the position below:

Job Title: Customer Service Executive (B2C)

Location: Lekki, Lagos
Employment Type: Full-time
Work Mode: Full time
Industry: Healthcare

About the job

• We are seeking a dedicated Customer Service Executive (B2C) to manage customer relationships, deliver exceptional service, handle order processing, and drive engagement across eCommerce and social media platforms.
• Ideal candidates will have CRM experience, strong communication skills, and a passion for customer satisfaction.

Responsibilities

• Managing relationships with prospective and existing customers to ensure utmost customer satisfaction with the company’s products and services.
• Delivering exceptional customer service to all prospective and existing customers.
• Interacting with prospective and existing customers on all eCommerce and social media platforms.
• Managing order processing, tracking, and follow-ups to ensure timely delivery.
• Analyzing customer feedback to identify service improvement opportunities and escalating issues as needed.

Requirements / Qualifications

• Bachelor's Degree
• Experience in customer service for a pharmaceutical and/or personal care business.
• Years of Exp: 2 - 5 years
• Experience in using a Customer Relationship Management system (CRM).
• Pleasant demeanor, attitude, and a will/passion for service.
• Strong communication skills, both verbal and written, with the ability to engage diverse customer profiles.
• Proficiency in social media engagement and eCommerce platform management for customer interactions.

Salary
N124,000 monthly.

Application Closing Date
Not Specified.