Senior Network Support Engineer at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

We are recruiting to fill the position below:

Job Title: Senior Network Support Engineer

Location: Lagos

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Providing primary backup for networks should they fail
• Ensuring the effective administration of a new business network
• Performing troubleshooting on all programs when required
• Preparing post-mortem reports and performing trend analysis when there are system failures
• Developing proposals and helping to finalize opportunities that reduce expenses
• Developing and maintaining all of the comprehensive paperwork associated with the implemented network
• Assisting other departments when it comes to localized issues
• Coordinating with various different departments to help develop a Linux network design that runs smoothly
• Managing all of the technical network resources for both projects and the business as a whole
• Assisting and providing consultancy services to clients (should it be required)
• Supervising and ensuring there is an optimal level of technical backup at all times
• Administering and ensuring project completion standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Proper vendor engagement and providing prompt and accurate feedback to customers.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship.

Requirements

• Candidates should possess relevant qualifications with 3 - 5 years experience.

Application Closing Date
Not Specified.