Septagus Consulting Nigeria Limited is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients.
We are recruiting to fill the position below:
Job Title: Contact Center Agent (English-Speaking and Hausa-Speaking)
Location: Ilupeju, Lagos
Employment Type: Full-time
Description
- The contact center agent is a customer service representative who handles customer inquiries, complaints, and feedback via various communication channels such as phone, email, chat, or social media.
- The primary role is to provide excellent customer service, resolve issues efficiently, and ensure customer satisfaction. Contact center agents may work in a physical call center or remotely, and are often employed by companies across various industries.
Responsibilities
Some of the key responsibilities of a contact center agent include:
- Responding to customer inquiries and resolving issues
- Providing product or service information
- Handling complaints and feedback
- Processing transactions or orders
- Escalating complex issues to senior agents or supervisors.
Application Closing Date
Not Specified.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/699753/contact-center-agent-englishspeaking-and-hausa-spe.html