Customer Service Representative at Corporate World Wear

Corporate World Wear is a Fashion retail company with a focus on corporate wears and the corporate world. We offer a wide range of products and services for the corporate world.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, create and process customer accounts and file documents.
• Follow communication procedures, guidelines and policies
• Document knowledge in the form of solution articles

Qualifications and Experience

• Must reside in Lagos
• Must be innovative and possess problem solving skills
• Ability to work in a fast paced environment
• Bachelor’s Degree in Social sciences, Business Administration, Marketing or a related field.
• Minimum of 2 years of experience in a customer service or related role.

Salary
N70,000 - N80,000 per month.

Application Closing Date
10th February, 2025.