Spectranet was awarded a License from the Nigerian Communications Commission in 2009 with the aim of promoting Internet Services in Nigeria. Over the last year Spectranet has assessed and evaluated different technologies and mediums which would facilitate in providing the best data services best suited for Nigeria.
Headquartered in Lagos with Management Consultancy and Technical Collaboration with the Infrastructure Development Company Group based at Singapore, Spectranet aims to be a leader in the Internet Services space in Nigeria.
We are recruiting to fill the position below:
Job Title: Supervisor Technical Support Group
Location: Port Harcourt - Rivers
Function / Domain Customer Service / Technical Support Group
Reporting To HOD - CSG
Place of Posting: Nigeria
Job Description
Major Deliverables:
- Manage, motivate and develop technical support group
- Responsible for line management, with effective and innovative leadership attributes
- Monitor ticketing management portal, job allocations / assignments and individual team member performance
- Model best practice reflecting fairness and equality in all aspects of the role
- Adhere best team practice to ensure excellence service delivery within time frame
- Generate & share daily reports on team performance and unique / peculiar issues observed in network
- Inform management of recurring problems and its impact
- Promptly report any incident, errors, events or deviation from deployment plans
- Identify and escalate situations requiring urgent attention to appropriate department
- Strong appreciation of the impact of processes and performance on customers.
Requirements
- Essential Attributes Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer
- Focus, Excel Knowledge is a MUST, Languages - Hausa, Yoruba, Igbo and English
- Desired Attributes Relevant Industry Experience Preferred
- Qualifications HND/ Graduate / Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience.
- Desired Experience 3 to 5 years in a leadership profile.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should forward their resumes to:
[email protected] with the position name as the subject.