Reli Communication Limited, an organization with more than 20 years of experience on the market for holiday homes. In the South of France and Spain we have a varied offer: charming villas with swimming pool, country cottages, small castles, chalets and apartments.
We are recruiting to fill the position of:
Job Title: Customer Service Manager
Location: Lagos
Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop employees through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements
- Proven working experience as a customer service manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
- Must reside in Lagos
Application Closing Date
30th October, 2015.
How to Apply
Interested and qualified candidates should send their applications and CV's to:
[email protected]