Customer Service Representative at Dukes Neurosurgery and Specialist Hospital

Dukes Neurosurgery and Specialist Hospital is a multi-specialist hospital located in the heart of Lagos, Nigeria, dedicated to providing world-class neurosurgical and specialized medical care. Our mission is to provide patient-centered, world-class healthcare services in the field of surgery with the help of well-trained super-specialists and committed staff.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

About the Job

• Join Our Team as a Customer Service Representative. You ensure a seamless experience in the hospital.
• You'll provide compassionate support, schedule appointments, guide patients through the admission and discharge processes, and address inquiries with professionalism.
• Special attention will be given to surgery patients, offering them empathetic care, timely updates, and clear communication about procedures and follow-ups.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Proven experience as a Customer Service Representative or a similar customer-facing role.
• Experience in the healthcare or service industry is a plus.

Skill:

• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Proficient in using CRM tools and basic computer applications (e.g., Microsoft Office Suite).
• Problem-solving skills and the ability to handle challenging situations calmly and professionally.
• Strong organizational skills with the ability to multitask and prioritize effectively.

Personal Attributes:

• Customer-focused with a friendly and empathetic demeanor.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.
• A team player with a positive attitude.

Application Closing Date
Not Specified.