Amstrad Pharmaceuticals Limited is a fast growing indigenous pharmaceutical company with NIS ISO 9001:2000 certification. We are committed to providing high quality medical products and professional services for the customers and patients. Together, our Company is focused on developing new medicines that address unmet medical needs in critical therapeutic areas, as well as increasing global access to high-quality, affordable medicines.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Description
- Management of inquiries from customers, sales, marketing and other internal customers to ensure complete and timely resolution to meet the high customer service level expectations.
- Establish new customer accounts and maintenance of existing customer information including addresses, email addresses, contact names, phone and fax numbers including annual Pharmacy and Pharmacist registration checks.
- Review customer orders for compliance to Amstrad’s internal processes and systems in alignment to policies and standard operating procedures.
- Maintain confidential customer and patient files and ensure secure storage.
- Responsible for distributing disease specific information packs/ product brochures to physicians for new patients and upon request.
- Provide follow-up and solutions to customers regarding order status, product availability, shipping information, damaged or lost product, product complaints and product recalls.
Skills/Requirements
- Experience in the pharmaceutical/biotechnology/pharmacy industry is required
- Bachelor's degree in science or business administration
- Customer Service experience is essential
- Proficient IT Skills in all Microsoft packages
Application Closing Date
30th November, 2015
How to Apply
Interested and qualified candidates should forward their resumes/CV to:
[email protected]