Job Title: General Manager (Expatriate - Lebanese, Indian or Chinese)
Location: Choba (Uniport), Port Harcrout, Rivers
Key Responsibilities
Strategic Planning and Business Development:
- Develop and execute business strategies to achieve revenue, profit, and customer satisfaction goals.
- Identify opportunities for growth, including new markets, partnerships, and service offerings.
- Regularly assess market trends, competitor performance, and guest preferences to adapt and innovate services.
- Financial Management and Budgeting:
- Prepare and manage the hotel’s budget, ensuring revenue targets are met while controlling expenses.
- Analyze financial reports, including income statements, profit-and-loss statements, and forecasts to make data-driven decisions.
- Implement cost-saving initiatives and oversee capital expenditure projects, maximizing profitability without compromising service.
Guest Experience and Service Quality:
- Set and maintain high standards for guest services, ensuring that every guest interaction enhances satisfaction and loyalty.
- Monitor guest feedback through surveys, reviews, and direct communication, using insights to improve services.
- Resolve guest issues promptly and professionally, ensuring that they feel valued and that their needs are met.
- Operations Management:
- Oversee day-to-day operations, ensuring that all departments (housekeeping, front desk, F&B, maintenance, etc.) work efficiently and collaboratively.
- Develop and enforce standard operating procedures (SOPs) to maintain quality, safety, and efficiency across the hotel.
- Conduct regular audits and inspections to ensure facilities are well-maintained and meet brand and regulatory standards.
Sales and Marketing Oversight:
- Work closely with the sales and marketing team to attract new guests, increase occupancy, and boost revenue.
- Oversee promotional strategies, including social media, advertising, events, and partnerships to maximize visibility and bookings.
- Develop and implement revenue management strategies to optimize room rates, occupancy, and seasonal pricing.
Human Resources and Staff Development:
- Participate in the Recruiting, training, and management of hotel staff, fostering a positive work culture and high performance across all teams.
- Develop leadership training programs and mentorship opportunities to build strong managers and employee engagement.
- Address staffing needs, conduct performance evaluations, and handle disciplinary actions in compliance with HR policies.
Financial and Performance Reporting:
- Provide regular reports to owners or corporate stakeholders, covering financial performance, operational status, and strategic initiatives.
- Track key performance indicators (KPIs) such as occupancy rate, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores.
- Use data to identify trends, address challenges, and make informed adjustments to operations and budgeting.
Safety, Security, and Compliance:
- Ensure the hotel complies with all health, safety, and regulatory requirements, including fire safety, hygiene, and employment laws.
- Implement and monitor security measures to safeguard guests, staff, and property.
- Conduct regular training on emergency procedures, including evacuation plans, and ensure all staff are well-prepared for emergencies.
Property and Facilities Management:
- Oversee maintenance and upkeep of the property, ensuring facilities are in excellent condition for guest comfort and safety.
- Manage preventive maintenance schedules and coordinate major renovations or upgrades as needed.
- Monitor energy consumption and implement sustainable practices to reduce the hotel’s environmental footprint.
Brand and Standards Compliance:
- Ensure that all aspects of the hotel align with brand standards and uphold the hotel’s reputation and brand image.
- Conduct regular quality checks and staff training to ensure consistency in guest service and overall experience.
- Stay updated on brand initiatives, adopting new standards or programs to enhance the guest experience.
Community Engagement and Corporate Social Responsibility:
- Build relationships with the local community, participating in events, supporting local businesses, and promoting tourism.
- Implement and promote corporate social responsibility (CSR) initiatives, such as sustainability practices or charitable activities.
- Represent the hotel at industry events, conferences, and meetings, strengthening the hotel’s presence and reputation.
Technology and Innovation:
- Evaluate and implement new technology solutions to streamline operations, enhance guest service, and improve staff efficiency.
- Use property management systems (PMS), customer relationship management (CRM), and other tools to monitor operations and guest interactions.
- Stay updated on industry innovations, from automated check-ins to energy-saving technologies, to keep the hotel competitive.
Owner and Stakeholder Relations:
- Maintain open and transparent communication with the hotel’s ownership or corporate office, providing updates on financial and operational
- performance.
- Ensure alignment with ownership goals and expectations, including profitability, service standards, and brand initiatives.
- Prepare and present business plans, projections, and investment opportunities to owners or stakeholders.
Qualifications / Competencies
- A University Degree in Hotel Management or a related field with experience in opening, managing or re-positioning a hotel with a clear track record.
- Excellent computer system skills.
- At least 10 to 20 years of experience in the 4-Star or 5-Star hotel, with international experience. And 5 to 10 years of experience as a General Manager or Assistant General Manager.
- The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
- Available to work when needed, including weekends, holidays, and nights.