Concierge Officer at a Newly Built and Exquisite Hotel (3 Openings)

A newly built and exquisite Hotel located in CHOBA (Uniport), Port Harcourt - Rivers State is recruiting resourceful and experienced candidates to fill the position below:

Job Title: Concierge Officer

Location: Choba (Uniport), Rivers

Responsibilities

• As a Concierge, you'll be the go-to person for guests and residents, ensuring their experience is smooth and positive.
• You'll provide exceptional service handle inquiries, and coordinate various services in a residential or hospitality setting.
• Guest and Resident Interaction: Welcome guests and residents warmly, addressing their needs and inquiries.
• Communication: Keep communication channels open and respond promptly to calls, emails, and messages.
• Information Resource: Stay updated on local attractions and services, providing accurate information.
• Maintain an updated directory of important contacts.
• Service Coordination: Arrange transportation, reservations, and other services as requested.
• Coordinate with different departments to fulfill special requests.
• Security and Access Control: Monitor premises for safety and collaborate with security personnel.
• Problem Resolution: Address issues raised by guests or residents promptly and effectively.
• Administrative Tasks: Manage check-ins and check-outs, maintaining accurate records.
• Assist with administrative duties and prepare reports.
• Event Planning: Help organize facility events and activities.
• Customer Feedback: Collect feedback to improve service quality.

Requirements

• HND/B.Sc. degree in a related field.
• 2-4 years of experience in a similar support role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills and ability to multitask.
• Professional demeanour with a positive attitude.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with office equipment (e.g., printers, copiers, fax machines) is a plus.

What We Offer

• Competitive Salary: Competitive salary and benefits package.
• Opportunities for Advancement: Opportunities for career advancement and professional development.
• Dynamic Work Environment: Dynamic and supportive work environment with a team of experienced professionals.

Application Closing Date
Friday, 28th February, 2025.