Flight Ticketing and Hotel Reservation Officer at Frances Mcgreg Consulting (FMC) Services

Frances Mcgreg Consulting is a Nigerian business consulting company with an agile approach to providing solutions. We are your trusted ally in securing landed properties, and fully and semi-finished homes, booking service apartments, recruiting and retaining the right talents for your business, and guiding you through your study abroad with free study materials for the GMAT, GRE, and other tests. We also conduct data analysis that will help you make informed decisions for business growth, you can also trust us to help with making your business visible on search engines both locally and worldwide.

We are recruiting to fill the position below:

Job Title: Flight Ticketing and Hotel Reservation Officer

Location: Iju, Lagos
Employment Type: Full-time

Summary

• We are seeking a motivated Flight Ticketing and Hotel Reservation Officer. If you have a passion for travel and experience in managing bookings, we want to hear from you!
• In this role, you'll handle ticketing and reservations, ensure customer satisfaction, and help travellers create unforgettable experiences.

Responsibilities

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Providing quotations on tour packages to customers.

Requirements

• B.Sc / HND
• Certified travel associate (CTA) or certified travel counselor (CTC), preferred.
• IATA International Travel & Tourism + EBT Training Program or any other certification in travel and tourism.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Proficiency with Local and International Ticketing Software
• Excellent knowledge of travelling software (computer reservations systems, GDS systems and e-travel).
• Practical experience with Amadeus, and Galileo platforms.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Data entry experience.

Salary
N200,000 - N400,000 Monthly.

Application Closing Date
15th February, 2025.