Customer Experience Officer at Lagoon Hospitals

Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Ikoyi, Lagos
Employment Type: Full Time

Job Description

• This role is responsible for attaining flawless level of service at all points of customer contact and providing quality experience for patients/visitors. 
• Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Provide tailored support to individual customers while fulfilling their needs. 
• Schedule/Book patients to visit consultants.
• Offer expert knowledge and recommendations on products and services.
• Appropriate and timely patient admission.
• Handle enquiries/telephone calls and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
• Respond to customer inquiries, resolve issues promptly and professionally.
• Achieve heightened levels of patient satisfaction/experience.
• Other duties as assigned.

Key Result Areas / Performance Goals

• Timely and efficient management of customers’ grievances
• Error free registration of all categories of patients
• Significant reduction in waiting time.Compliance with the use of Standard Operating Procedures and policies.

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities.

Core Competencies:

• Excellent communication skill
• Working knowledge and process improvement and operations management.
• Customer Service Orientation
• Computer Literacy

Behavioral Competencies:

• Pleasant disposition
• Interpersonal and communication Skills.
• Service oriented, courteous, team player.

Application Closing Date
Not Specified.