Customer Support Officer at a Leading Health Facility Company - TeamAce Limited

TeamAce Limited - Our client, a leading health facility company, is recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• As our Customer Support, you will be responsible for receiving, processing, and dispatching emergency medical calls and coordinating responses with appropriate medical personnel.
• This position involves handling incoming calls, prioritizing cases, dispatching first responders, providing psychological support, and ensuring compliance with our policies and procedures.

Responsibilities

• Receive and evaluate all incoming calls to determine the situation's urgency and assign case priority.
• Use the technology platform to dispatch first responders to the scene of emergencies efficiently
• Maintain accurate and detailed documentation of all calls, dispatch activities, and client records.
• Handle complaints or other concerns professionally to ensure client satisfaction and uphold our reputation.
• Offer psychological and emotional support to patients, their families, and friends during emergencies.

Requirements

• Bachelor’s Degree
• 1 - 2 years experience in a fast-paced customer service role.
• Problem-solving mindset with a positive and proactive attitude.
• Proactive, resourceful, and able to anticipate the needs of the Managing Director.

Salary
N120,000 - N150,000 Monthly.

Application Closing Date
28th February, 2025.