Easy Taxi is the most downloaded taxi app in the world. The application connects taxi drivers and passengers allowing them to experience a fast, convenient and safe ride, with just a tap of a screen.
We are recruiting to fill the position of:
Job Title: Customer Relationship Manager
Location: Lagos
Reporting Line: Team Lead - Customer Relationship Manager
Job Summary
- Responsible for acting as a liaison between customers, drivers and companies.
- Assists with complaints, orders, errors, billing, cancelations, and other queries.
- Often serves as the first-point of contact with customers, and thus plays a critical role in exhibiting core brand values and nurturing loyalty.
Key Responsibilities
- Engage potential customers by answering product and service questions; suggesting information about other products and services.
- Resolve customer complaints via phone, email, and/or other web applications
- Recommend potential products or services to management by gathering and collating customer feedback, analyzing customer needs, and sharing insights with the rest of the team
- Resolve product or service problems with speed, efficiency, and professionalism; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to company-wide team efforts to expand customer base and improve the customer experience by executing small customer engagement campaigns, and supporting other departments as needed
- Carry out customer surveys and follow ups as directed by the Head of CS
- Data Entry: input relevant information by the company into our back office application, and other data / knowledge management tools
- Act as service provider to other departments in the daily management of customer and driver relationships and communities
Skills and Qualifications
We're Seeking:
- B.Sc/HND in any discipline from a reputable university/polytechnic
- Excellent WRITTEN and VERBAL communication and interpersonal skills
- Excited about team work, proactive and rigorous learning, and personal growth
- Displays can-do attitude and resourcefulness in solving problems
- Excellent people skills and an upbeat and enthusiastic attitude.
- Strong organizational skills and keen attention to detail.
- Proficiency with Microsoft Office Suite (Word, Excel, PPT) recommended (*extra points for proficiency with Google applications)
- Interested in working for a startup, where you'll learn fast, fail fast, and continue to develop professionally
Other Considerations:
- As our way of verifying commitment, all entry-level CS representations will be required to perform night and evening shifts during their first 1-3 months at the company. Please do not apply if you will be unavailable for at least 3 nights and/or weekend days every week.
Salary Range
45-60K gross per month.
Application Closing Date
31st October, 2015.
How to Apply
Interested and qualified candidates should:
Click here to apply online