Box and Cedar is recruiting on behalf of its client, an ICT/Telecommunications company to employ suitably qualified candidate to fill the position below:
Job Title: Head, Customer Service
Location: Lagos
Job Type: Full time
Job Description
- Providing help and advice to customers using your organisation's products or services
- Communicating courteously with customers by telephone, email, letter and face to face
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
- Issuing refunds or compensation to customers
- Keeping accurate records of discussions or correspondence with customers
- Analysing statistics or other data to determine the level of customer service your organisation is providing
- Producing written information for customers, often involving use of computer packages/software
- Writing reports analysing the customer service that your organisation provides;
- Developing feedback or complaints procedures for customers to use
- Improving customer service procedures, policies and standards for your organisation or department
- Meeting with other managers to discuss possible improvements to customer service
- Being involved in staff recruitment and appraisals
- Training staff to deliver a high standard of customer service
- Leading or supervising a team of customer service staff
- Learning about your organisation's products or services and keeping up to date with changes.
Minimum Qualification
- Good University Degree.
- Experience: minimum of 7years experience.
Knowledge & Skills
- Excellent communication and people skills.
- A polite, tactful and friendly attitude.
- A good understanding of the needs of customers.
- Strong motivational skills.
- Good planning and organisational skills.
- The ability to multitask.
- Good problem-solving skills.
- Experience in a Telecoms company is preferred.
Application Closing Date
5th November, 2015.
How to Apply
Interested and qualified candidates should:
Click here to apply online