Customer Service Officer at a Culinary Company - TeamAce Limited

TeamAce Limited - Our client, a Culinary company, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• As our customer service officer, you will act as the point of contact for customers and provide information by responding to customers' queries and requests. 
• You are to ensure customer satisfaction and provide support to customers.
• You are also to ensure customer orders are taken appropriately, confirmed, and communicated to the appropriate department using the company’s approved process.

Responsibilities

• Ensure timely responses to customer inquiries and complaints, ensuring customer satisfaction at every step.
• Update the production and logistics schedules to meet clients’ demands.
• Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
• Address any customer complaints or issues directly, ensuring problems are resolved swiftly and to the customer’s satisfaction.

Requirements

• B.Sc / HND in a Business-related field.
• Master’s degree in Business Administration (MBA) is an added advantage.
• 2 - 3 years of relevant experience in Customer Service management, preferably in retail or food manufacturing.

Salary
N150,000 - N200,000 monthly Gross.

Application Closing Date
7th March, 2025.