Senior Ticketing and Reservations Officer at Amy Consulting

At Amy Consulting, we’re experts at providing outsourced HR services and advisory to SMEs and start-ups based anywhere in Nigeria.

We are recruiting to fill the position below:

Job Title: Senior Ticketing and Reservations Officer

Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: Travel & Tours

Job Summary

• We are seeking a Senior Ticketing & Reservations Officer with strong expertise in GDS tools (Amadeus & Galileo) to manage and oversee ticketing operations at our travel and tour firm in Ikoyi. 
• The ideal candidate must have at least 5 years of experience, including 2 years in a supervisory role, and possess excellent customer service and problem-solving skills.

Key Responsibilities

• Oversee and manage ticketing and reservations operations to ensure efficiency.
• Handle airline reservations, reissues, refunds, and schedule changes using Amadeus and Galileo.
• Supervise and train junior ticketing staff to maintain service excellence.
• Provide expert travel advice and solutions to clients, ensuring seamless bookings.
• Maintain strong relationships with airlines, travel partners, and customers.
• Ensure compliance with airline and travel industry policies.
• Monitor and resolve ticketing discrepancies and disputes efficiently.
• Keep up-to-date with airline fare rules, promotions, and travel industry trends.

Requirements

• Bachelor’s Degree or relevant certification in Travel & Tourism, Business Administration, or a related field.
• Minimum of 5 years experience in ticketing & reservations, with at least 2 years in a supervisory role.
• Proficiency in GDS tools such as Amadeus & Galileo is a must.
• Strong knowledge of airline fare rules, ticketing procedures, and industry regulations.
• Excellent customer service, problem-solving, and communication skills.
• Ability to work under pressure and manage multiple priorities.

Salary
N250,000 - N350,000 Monthly.

Application Closing Date
14th February, 2025.