Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings.
We are recruiting to fill the position below:
Job Title: Onsite Technical Support (Field Support Engineer)
Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage incidents, respond to requests for technical assistance in person, via phone & email
- Responsible for supporting post-sales customer activity remotely and on-site.
- Responsible for carrying out detailed Site Survey & maintain proper documentation
- Perform installation and implementation and network integration at customer’s site
- Promptly investigate, resolve & report any incidents, errors, events or deviations
- Ensure installation, maintenance and troubleshooting is carried out within agreed OLA
- Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters.
- Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems
Requirements
- HND / Graduate / Post Graduate in Electrical /Electronics /Computer/ Communication/ Info Tech
- 1 to 2 years relevant experience.
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting.
- Relevant Industry Experience, been on the front end handling customers and team.
Skills:
- Computers (OS & Application Level)
- Analytical
- Internet and Tech savvy
- Customer Focused
- Team Player.
Salary
N90,000 - N100,000 Monthly.
Application Closing Date
Not Specified.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/707794/onsite-technical-support-field-support-engineer-at.html