Customer Service Representative at Marsand Bespoke Joinery

Marsand Bespoke Joinery specializes in creating high-quality, custom-made joinery solutions tailored to meet the unique needs of each client. With a commitment to craftsmanship and attention to detail, they offer a wide range of services, including bespoke cabinetry, furniture, and architectural joinery. Their team of skilled artisans combines traditional woodworking techniques with modern technology to deliver exceptional products that enhance both functionality and aesthetics in residential and commercial spaces.

Marsand prides itself on its personalized service, working closely with clients to understand their vision and bring it to life. Whether it’s a stunning kitchen renovation, a unique piece of furniture, or intricate woodwork for a commercial project, they ensure that every piece reflects the client's style and requirements. Their dedication to sustainability and using responsibly sourced materials further sets them apart in the joinery industry.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (with good telephone Etiquette)

Location: Ajah, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Customer Service Representative with outstanding telephone etiquette to join our team. 
• The ideal candidate will be responsible for handling inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. 
• If you have excellent communication skills, a friendly demeanor, and a passion for helping customers, we’d love to hear from you!

Key Responsibilities

• Answer and handle incoming calls promptly and professionally.
• Use polite and clear communication while addressing customer queries.
• Follow telephone etiquette best practices, including active listening and tone modulation.
• Resolve customer concerns efficiently while maintaining a positive and empathetic attitude.
•  Ensure accurate documentation of customer interactions in the system.
• Follow up with customers to ensure issue resolution and satisfaction.
• Adhere to company policies, scripts, and service quality standards.
• Collaborate with team members to improve customer service processes.

Required Skills & Qualifications

• Excellent telephone etiquette – professional tone, active listening, and clear communication.
• Strong problem-solving skills and the ability to think on your feet.
• Patience and empathy when dealing with customer concerns.
• Ability to manage multiple calls efficiently without compromising service quality.
• Basic computer skills and familiarity with CRM systems.
• Prior experience in customer service or call center roles is a plus.

Salary
N70,000 - N80,000 per month.

Application Closing Date
13th March, 2025.