Operations Booking Coordinator at a Tried and Trusted Logistics Company - Talents and Skills Africa Consulting

Talents and Skills Africa - Our client, a Tried and trusted in the dynamic Logistics Industry, is  recruiting to fill the position below:

Job Title: Operations Booking Coordinator

Location: Lagos

Job Description

• Our client is looking to hire Operations Booking Coordinator that will oversee and manage the booking process of shipments for clients, ensuring that all logistical requirements are efficiently handled from start to finish.

Responsibilities

• Receive inquiries from the client or sales department on the booking of a shipment.
• Follow up with the airline on capacity.
• Ensure the airline confirms onward connection of shipments booked.
• Book the shipment in the airlines system (for ET, it’s the Cargo Spot System).
• Capture shipment data in the cargo spot system. This includes input of the Commodity Type, Destination, Rate, weight to be uplifted, Consignee & shipper details, etc.
• Prepare & send the booking plan for shipment uplift through a Flight Booking List(FBL) to the Ground Handler (GHA).
• Send pre-alert to the client after flight departure.
• Incase there is an offload, update the client of the same and advise on the protection plan for the shipment.
• Follow up on connecting shipments to final destination and update the customers accordingly to ensure customer satisfaction.
• Verify the shipment details in the airlines system to ensure correct details are captured within 48hours of flight departure.
• Ensure that the flight is departed in the system after departure.
• Maintain weekly & monthly booking sheet to ensure adequate capacity for client shipments.
• Prepare booking plan for flight handling purposes. This includes all shipments booked for uplift in any one week.
• Share the booking plan with the relevant departmental head and also with Finance team for follow up on payment of cash clients.
• Prepare & submit weekly & monthly capacity report updates to confirm the profitability of the commodity & destination viability.
• Ensure Proper Filing of booking & operational documents I.e manifests, AWB copies, etc for future reference.
• Perform any other duties as assigned by the supervisor.

Requirements

• Candidates should possess a Bachelor's Degree qualification
• Minimum of 2 years of experience in logistics, transportation, or a related field.
• Proven experience in handling operations booking or customer service roles within a logistics environment.
• Strong communication and interpersonal skills for customer and carrier interaction.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Knowledge of shipping and logistics procedures, regulations, and documentation is a plus.
• Experience with freight management software and booking systems.
• Familiarity with international shipping and customs procedures.

Salary
Open budget subject to experience.

Application Closing Date
1st March, 2025.