Administrative Secretary / Customer Service and Sales Executive at Stay & Homely Limited

Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. 

With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest's visit is nothing short of extraordinary.

We are recruiting to fill the position below:

Job Title: Administrative Secretary / Customer Service and Sales Executive

Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Job Summary

• Our esteemed hotel and hospitality establishment is seeking a highly motivated and skilled individual to join our team as an Administrative Secretary, Customer Service and Sales Executive.
• This role requires a minimum of 2 years of experience in the industry, along with excellent educational qualifications.

Responsibilities

• In-room reservations: Handling guest inquiries and reservations, ensuring a seamless booking process for our valued guests.
• Customer service: Providing outstanding service to guests, ensuring their needs are met and their experience exceeds expectations.
• Sales and marketing: Developing and implementing effective marketing strategies to attract new guests and retain existing ones. This includes managing social media accounts, creating promotional materials, and developing relationships with travel agents and other partners.
• Lead and pipeline generation and management: Proactively identifying and pursuing potential corporate clients, establishing retainers, and maintaining relationships to drive sales growth.
• Sales targets achievement: Working towards achieving monthly sales targets, monitoring performance, and taking necessary actions to meet or exceed goals.

Requirements

• Candidates should possess HND / B.Sc Degrees
• Minimum of 2 years of experience in the hotel and hospitality industry.
• Excellent educational qualifications in a relevant field.
• Strong customer service skills and a passion for delivering exceptional guest experiences.
• Proven ability to drive sales, generate leads, and achieve targets.
• Proficiency in hotel software systems, Microsoft Office applications, and other relevant sales and marketing tools.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment and collaborate with colleagues across departments.

Application Closing Date
25th February, 2025.