Customer Service Representative at CWW Tech Africa

CWW Tech Africa is an Educational technology company that focuses on empowering Africans with in-demand digital and tech skills.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Gbagada, Lagos
Employment Type: Full-time

Key Responsibilities

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, create and process customer accounts and file documents.
• Follow communication procedures, guidelines and policies
• Document knowledge in the form of solution articles

Qualifications and Experience

• Bachelor’s Degree in Social sciences, Business Administration, Marketing or a related field.
• Minimum of 2 years of experience in a customer service or related role.
• Must reside in Lagos
• Must be innovative and possess problem solving skills
• Ability to work in a fast paced environment
• Must have completed NYSC.

Application Closing Date
15th March, 2025.