Customer Service Representative at a Leading Confectionery Brand - Resource Intermediaries Limited (RIL)

Resource Intermediaries Limited (RIL) - Our client is a leading confectionery brand known for excellent quality delivery of cakes, snacks and parfait for all kinds of events.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Bodija, Ibadan, Oyo
Employment Type: Full-time
Work Schedule: Mon-Sat (8:30am-6:00pm)

Responsibilities

• Handle and resolve customers’ complaint
• Attend to customers’ enquiries
• Build good rapport and maintain relationship with clients
• Increase company’s sales target through customer retention
• Increase business conversion rate by 70%
• Handle numerous orders and process them on time.

Requirements

• Quaification: HND / B.Sc Degree
• Experience: 2-3 years
• Gender: Females only
• Good communication and interpersonal skills
• Self-confidence
• Flexible and willing to learn
• Smart and presentable
• Social media savvy
• Strong negotiation/convincing skill
• Attention to details
• Ability to work under pressure and multitask
• Product knowledge
• Problem-solving and empathetic skills.

Salary And Benefits

• N100,000 monthly net plus
• Pension and HMO.

Application Closing Date
17th March, 2025.