Customer Experience Associate at Club Concierge

Club Concierge is a membership-based travel and hospitality company delivering exceptional travel services that empower our members to experience the beauty and heritage of Africa and beyond!

We are recruiting to fill the position belw:

Job Title: Customer Experience Associate

Location: Ikeja, Lagos
Job Type: Full time

Job Description
Client Reception and Interaction:

• Greet clients and visitors with a friendly demeanor.
• Answer and direct phone calls, emails, and inquiries promptly.
• Provide information about travel services, packages, and promotions.
• Assist clients with bookings, cancellations, and modifications.

Administrative Support:

• Manage the front desk and maintain a tidy reception area.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain client records and update databases.
• Schedule and coordinate appointments and meetings.

Customer Service:

• Address and resolve client concerns and complaints with professionalism.
• Ensure high levels of client satisfaction through excellent service.
• Assist in managing social media inquiries and online reviews.

Operational Tasks:

• Coordinate with travel agents and other departments to ensure seamless service.
• Monitor and replenish office supplies and promotional materials.
• Assist in the preparation of travel itineraries and documents.

Requirements

• Proven experience as a receptionist, front desk representative, or similar role.
• Previous experience in the travel industry is highly desirable.
• Exceptional verbal and written communication skills.
• Proficient in Microsoft Office Suite and general office equipment.
• Strong organizational and multitasking abilities.
• Customer service-oriented with a positive attitude.
• Ability to handle stressful situations calmly and effectively.

Application Closing Date
Not Specified.