Receptionist at People Apex Solution

People Apex Solution is a forward-thinking Human Resources firm established in August 2024, driven by the passion and vision of its founder, Lilian Offer Nosakhare. With a core mission to provide personalized and impactful HR solutions, People Apex Solution is committed to empowering organizations and their people to thrive in today’s dynamic business environment. We specialize in offering a broad range of HR services designed to streamline people management, enhance workplace culture, and optimize talent performance.

Our approach at People Apex Solution is built on the belief that people are the most valuable asset of any organization. We go beyond traditional HR practices by providing tailor-made strategies that align with each client’s unique goals and challenges. Our services span across recruitment and talent acquisition, workforce planning, outsourcing, and compliance support, all of which are crafted to foster a sustainable and productive workplace.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Abijo GRA, Ibeju-Lekki, Lagos
Employment Type: Full-time

Job Summary 

• As a Hotel Receptionist, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for all guests. 
• You will manage the check-in/check-out process, assist with inquiries, and ensure that guests have an exceptional experience throughout their stay. 
• Your role will also involve administrative tasks, coordination with other departments, and handling reservations. 
• The ideal candidate will have strong communication and organizational skills, along with a professional and friendly demeanor.

Key Responsibilities
Guest Reception and Check-in/Check-out:

• Greet guests warmly upon arrival and provide information about the hotel and its services.
• Perform check-in procedures, including verifying guest details, assigning rooms, and issuing keys.
• Manage the check-out process, including processing payments, issuing invoices, and addressing any billing questions.
• Respond to guest requests, concerns, and complaints in a professional and timely manner, ensuring their issues are resolved promptly.

Reservations and Inquiries:

• Handle phone and email inquiries, provide information on room availability, rates, and amenities.
• Take reservations, modify bookings, and manage cancellations in the hotel's reservation system.
• Upsell hotel services such as room upgrades, dining, and other on-site amenities to maximize guest satisfaction and revenue.

Administrative Duties:

• Maintain accurate guest records, including personal information, payment details, and special requests.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and any issues are addressed promptly.
• Prepare reports such as occupancy rates, financial transactions, and guest feedback.

Customer Service:

• Provide concierge services, including recommending local attractions, dining options, and transportation arrangements.
• Assist guests with luggage, special requests, and directions within the hotel.
• Ensure the lobby and reception areas are clean, organized, and inviting.

Security and Safety:

• Monitor guest activity to ensure safety and security within the hotel.
• Maintain awareness of emergency procedures and assist in handling emergency situations if they arise.

Team Collaboration:

• Work closely with other departments such as housekeeping, maintenance, and food & beverage to ensure seamless operations and guest satisfaction.
• Communicate important guest information or special requests to relevant teams.

Qualifications

• Education: High school diploma or equivalent; additional hospitality training or education is a plus.
• Experience: Previous experience as a receptionist, front desk agent, or in a customer service role (preferably in the hospitality industry) is highly desirable.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficient in using reservation systems, basic computer programs, and office equipment.
  • Ability to multi-task and manage time effectively.
  • Fluency in multiple languages is a plus.

Personal Attributes:

• Professional appearance and demeanor.
• A friendly, welcoming attitude with a passion for delivering exceptional customer service.
• Ability to remain calm under pressure and handle difficult situations with grace.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Salary
N120,000 Monthly.

Application Closing Date
14th March, 2025.