Floor Manager at the Borough Lagos

The Borough Lagos - Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or traveling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organizations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.

We are recruiting to fill the position below:

Job Title: Floor Manager

Location: Lagos
Employment Type: Full Time

About the Job

• We are a dynamic and growing restaurant seeking an experienced Floor Manager to join our team. 
• As a Floor Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and driving sales growth.

Responsibilities

• Supervise and coordinate the activities of servers, waiter/waitresses, and runners to ensure efficient service delivery
• Greet and interact with guests to ensure satisfaction and resolve any complaints
• Monitor and control labor costs, inventory, and supplies
• Implement and maintain high standards of customer service, food quality, and cleanliness
• Develop and implement strategies to increase sales and revenue
• Collaborate with the kitchen staff to ensure seamless service delivery
• Maintain a safe and healthy work environment
• Perform other duties as assigned by the Restaurant Manager/General Manager

Requirements

• Minimum of BSc in any related field
• 2+ years of experience as a Floor Manager in a high-volume restaurant
• Proven track record of increasing sales and improving customer satisfaction
• Excellent communication, leadership, and problem-solving skills
• Ability to work in a fast-paced environment and multitask
• Knowledge of restaurant operations, labor laws, and health and safety regulations
• Availability to work flexible hours, including evenings, weekends, and holidays.

Application Closing Date
Not Specified.