Service Fulfilment Engineer at Fort Knox Outsourcing

Fort Knox Outsourcing, an outsourcing organization, is recruiting to fill the position below:

Job Title: Service Fulfilment Engineer

Location: Lagos
Employment Type: Contract (3 Months)

Responsibilities

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.
• Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
• Provide remote and occasional on-site support for all enterprise network deployments where required.
• Provide prompt and timely feedback to customers.
• Provide regular updates including weekly reports on the health and performance of all internal and customer side infrastructure and services.
• Work with other teams/stakeholders to develop internal systems and processes that drive efficient fulfilment of set SLAs.
• Ensure that company assets are accounted for, maintained and inventoried accurately
• Lead, without micromanaging a team of Interns – by mentoring and training them
• Build and maintain a healthy relationship with enterprise customers and internal stakeholders during configuration and support calls and/or occasional onsite visits
• Attend conferences, seminars and trainings (incl. Webinars) related to product and sector

Educational Qualifications & Functional Skills

• Education: B.Sc Degree in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
• At least 1 year experience within the telecoms space as a Network/Communications Engineer 
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus) · A good grasp of technical (wireless & wireline) installations and willingness to learn more.
• Practical Experience with Network Connectivity Devices (Routers & Switches).
• Experience with LAN/WAN Network Design and Configuration · Good working knowledge of Microsoft Office Suite [including MS Project &Visio].
• Technical: Understanding of Communications Networks. Cisco network certification is required
• Technical: A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• Technology: High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Language: Fluent English
• Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.

Salary
N200,000 monthly.

Application Closing Date
30th March, 2025.