Front Office Manager at Christian Retreat Center

Christian Retreat Centre offers a serene & spiritual atmosphere for retreats & other Christian events.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Ikorodu, Lagos
Employment Type: Full-time

Responsibilities

• Customer Service – Ensure guests receive prompt, professional, and high-quality service at all times.
• Team Leadership – Supervise and mentor front office staff, fostering a positive and efficient work environment.
• Budget & Resource Management – Allocate and manage financial and operational resources effectively.
• Process Optimization – Regularly review and enhance front office procedures, including guest check-ins, complaints handling, and record-keeping.
• Safety Protocols – Implement and enforce measures to protect guests, staff, and property.
• Guest Services Coordination – Oversee concierge services, transportation arrangements, and luggage assistance to enhance guest experience.
• Reservations & Inventory Management – Supervise reservation procedures, room allocations, rate management, and inventory control for optimal occupancy.

Skills & Qualifications

• Strong Leadership & Team Management – Ability to guide, train, and inspire a high-performing front office team.
• Exceptional Communication & Interpersonal Skills – Handle guest interactions with professionalism and empathy.
• Conflict Resolution & Diplomacy – Effectively manage guest concerns and challenging situations.
•  Multi-tasking & High-pressure Performance – Excel in a fast-paced environment with multiple demands.
• Problem-Solving & Decision-Making – Assess situations quickly and implement effective solutions.
• Financial Literacy – Understanding of budgeting, cost control, and revenue management principles.

Salary
N100,000 - N120,000 per month.

Application Closing Date
25th March, 2025.