Alan & Grant - Our client is a luxury community offering nature-inspired hospitality resorts, in suite wellness, relaxation and recreation experience for both residents and visitors.
They are recruiting to fill the position below:
Job Title: Human Capital Management (HCM) Business Partner
Location: Lagos
Job Summary
- The Human Capital Business Partner will be responsible for overseeing all human resource functions within the company, ensuring that HR strategies align with the overall goals of the resort.
- This role requires a strategic and hands-on approach to managing the entire HR life-cycle, including talent acquisition, employee relations, performance management, training and development, and compliance with labor laws.
Key Responsibilities
Strategic HR Leadership:
- Develop and implement HR policies, procedures, and strategies that align with the vision and operational goals of Lakowe Lakes, Newmark Hotels, and Mixta Africa.
- Collaborate with Mixta Africa and Newmark Hotels leadership to identify human capital needs and provide strategic HR support.
- Lead the Human Capital function in the company to enhance organizational culture, employee engagement, and service excellence.
- Promote a diverse, inclusive, and equitable workplace, ensuring all employees feel valued and respected.
Talent Acquisition and Onboarding:
- Oversee the recruitment and selection process to attract and retain top talent who fit the culture and service standards of the brand.
- Develop and implement succession planning and talent management programs to build leadership capabilities.
- Ensure a seamless onboarding process that integrates new hires effectively, aligning them with the company’ values, culture, and operational expectations.
Employee Relations and Engagement:
- Foster a positive work environment that supports employee satisfaction, engagement, and well-being.
- Lead employee engagement initiatives tailored to the unique needs of each business unit to enhance morale and productivity.
- Promote open communication and handle employee relations issues, including conflict resolution,disciplinary actions, and grievances, ensuring fair and consistent practices.
- Maintain accurate employee records, contracts, and documentation, ensuring confidentiality and compliance with data protection regulations.
Performance Management:
- Implement effective performance management systems to drive high performance and accountability across all entities within the estate, including guest services, food and beverage, golf operations, and facility management.
- Provide coaching and guidance to managers on managing performance, setting clear goals, and addressing under performance.
- Regularly conduct appraisals and provide feedback to foster a culture of continuous improvement.
Training and Development:
- Identify training needs within each team (hospitality, golf, landscaping, and facility management)and coordinate appropriate learning and development programs to enhance skills and service delivery.
- Partner with department heads to deliver specialized training that meets the unique requirements of each business area.
- Leverage digital tools and platforms to facilitate training and ensure employees are equipped with the latest skills and knowledge.
Compensation and Benefits Management:
- Manage payroll and advise on staff benefits, ensuring accuracy and competitiveness within the hospitality and service industry.
- Regularly review and update compensation packages to attract and retain top talent across all departments.
- Develop and implement recognition programs to reward and motivate employees.
Compliance and Risk Management:
- Ensure compliance with Nigerian labor laws, health and safety regulations, and internal policies across the estate.
- Develop and maintain employee handbooks, HR policies, and procedures tailored to the hospitality and golf industry.
- Implement risk management practices to protect the company from potential HR-related issues, including crisis management planning and response.
HR Analytic and Reporting:
- Prepare HR reports for the Hotels, including workforce analytic, turnover rates, and compliance status.
- Continuously evaluate HR systems and processes for efficiency and effectiveness, utilizing HR software to streamline administrative tasks and enhance HR service delivery.
Requirements
- Minimum of a First Degree in Law / Finance / Accounting, or any other related areas
- Bachelor’s Degree in Human Resources, Business Administration, or related field.
- Master’s degree or professional certification (CIPM, CIPD, SHRM) is a plus.
- Minimum of 7 years of work experience with at least 5 years in HR leadership role in the hospitality, golf, or resort industry is preferred.
- Experience managing a large workforce with at least 200 employees
- Proven expertise in strategic culture implementation, talent acquisition, performance management, employee relations and dealing with multiple stakeholders.
- Ability to build strong relationships and work collaboratively with diverse teams.
- Proven experience in developing and implementing HR strategies aligned with business goals.