Restaurant Supervisor (Ikeja) at Burger Place

Burger Place Nigeria - Passionate about great food and excellent customer service? Burger Place Nigeria is expanding and looking for enthusiastic individuals to join our team. We offer a dynamic work environment, growth opportunities, and the chance to be part of a fast-growing brand.

We are recruiting to fill the position below:

Job Title: Restaurant Supervisor 

Location: Ikeja, Lagos
Employment Type: Full-time

Job Overview

• As the Restaurant Supervisor, you will play a key role in the day-to-day operations of the restaurant. 
• You will lead a team of staff members, ensure customer satisfaction, manage inventory, enforce company policies, and maintain high standards of service. 
• Your leadership and organizational skills will be essential in ensuring the smooth running of operations and the delivery of exceptional customer service.

Key Responsibilities
Team Leadership & Staff Management:

• Supervise and lead the restaurant team, including kitchen staff, servers, and other employees, to ensure efficient and effective service.
• Train, mentor, and develop team members, fostering a positive and collaborative work environment.
• Manage staffing levels, scheduling, and employee performance.
• Conduct regular performance reviews, set goals, and provide constructive feedback to improve team performance.
• Address any issues or conflicts within the team, ensuring a harmonious work environment.

Customer Service Excellence:

• Ensure high standards of customer service by leading by example, addressing customer concerns, and ensuring satisfaction.
• Handle customer complaints or issues promptly, resolving them in a professional and effective manner.
• Monitor the quality of food and service, ensuring that the restaurant maintains an exceptional reputation.

Operations Management:

• Oversee daily restaurant operations, including opening and closing procedures, inventory control, and maintaining operational efficiency.
• Ensure compliance with health and safety regulations and food safety standards.
• Manage restaurant inventory, including ordering supplies and monitoring stock levels.
• Monitor and control restaurant expenses, ensuring that operational costs are kept within budget.

Financial Oversight:

• Assist in generating daily, weekly, and monthly sales reports, providing insights to the management team.
• Implement strategies to drive sales growth and improve profitability.
• Ensure that all financial transactions are processed accurately and in a timely manner.

Quality Control & Cleanliness:

• Ensure cleanliness and organization of the restaurant, including dining areas, kitchen, and restrooms, according to health and safety standards.
• Conduct regular inspections to ensure the restaurant meets company standards for hygiene, cleanliness, and safety.
• Ensure that equipment is maintained and repaired as necessary to avoid disruptions in service.

Marketing & Promotion:

• Support promotional campaigns and marketing initiatives to boost restaurant visibility and attract new customers.
• Create a positive and engaging atmosphere for guests, encouraging repeat business.

Qualifications

• A Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 3 years of experience in a supervisory or management role in the hospitality or quick service restaurant industry.
• Strong leadership and team management skills, with a proven ability to motivate and develop staff.
• Excellent customer service skills with the ability to resolve complaints and ensure a positive dining experience.
• In-depth knowledge of restaurant operations, including food safety, inventory control, and financial management.
• Strong communication, organizational, and time-management skills.
• Ability to thrive in a fast-paced and dynamic work environment.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Proficiency in basic computer applications and restaurant management software.
• Knowledge of Nigerian labor laws and health and safety regulations is an advantage.

Personal Attributes:

• Strong problem-solving skills with the ability to think quickly on your feet.
• A positive attitude with a passion for customer service and hospitality.
• Strong attention to detail and a commitment to excellence.
• Flexible, reliable, and adaptable to changing situations.
• Ability to work evenings, weekends, and holidays as required.

Benefits

• Salary: N70,000 / month.
• Competitive salary, commensurate with experience.
• Performance-based bonuses and incentives.
• Opportunities for career advancement and growth within the company.
• Employee discounts on food and services.
• A dynamic and supportive work environment where your input is valued.

Application Closing Date
31st March, 2025.