Customer Care Representative at Woodgate Structure Limited

Woodgate Structure Limited is a Human Resources Management and Business structuring Company with a Mindset Structured towards Sincerity of Purpose, Professionalism and Integrity

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Job Description

• A Customer Service Representative (CSR) acts as a liaison between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction through various channels like phone, email, or chat.

Key Responsibilities

• Answering Customer Inquiries: CSRs answer questions about products, services, pricing, and company policies.
• Resolving Customer Issues: They address and resolve customer complaints, technical problems, and other concerns.
• Providing Information: CSRs offer accurate and helpful information to customers, ensuring they have a positive experience.
• Processing Orders and Payments: They may handle order placement, payment processing, and account management.
• Handling Returns and Exchanges: CSRs assist customers with returns, exchanges, and refunds.
• Maintaining Records: They keep accurate records of customer interactions and transactions.
• Escalating Issues: When necessary, CSRs escalate complex issues to appropriate personnel for resolution.
• Building Relationships: CSRs strive to build positive relationships with customers by providing excellent service and addressing their needs effectively.
• Following Procedures: CSRs adhere to company policies and procedures when handling customer interactions.
• Staying Informed: They maintain up-to-date knowledge of company products, services, and policies.
• Identifying Opportunities: CSRs may identify opportunities to upsell or cross-sell products and services.

Requirements

• Interested candidates should possess an HND / B.Sc Degree with 3 - 4 years of experience.

Application Closing Date
30th March, 2025.