Senior Sales Representative at a Fashion House - West Africa Vocational Education (WAVE)

West Africa Vocational Education (WAVE) - Our client, a Fashion House, is recruiting to fill the position below:

Job Title: Senior Sales Representative

Location: Victoria Island, Lagos
Employment Type: Full-time
Hours: Monday - Saturday (One day Off)

Job Summary

• Our client is looking for a Senior Sales Representative to join their team. 
• This role is pivotal in ensuring an exceptional shopping experience for customers by providing personalized styling advice, fostering long-term relationships, and assisting with store operations. 
• The ideal candidate will have a passion for fashion, a keen understanding of customer needs, and the ability to lead by example in a sales-driven environment.

Responsibilities

• Welcome customers warmly, creating a positive and inviting atmosphere in the store.
• Provide personalized styling advice and product recommendations tailored to individual customer needs.
• Respond to client inquiries within 15 minutes of receipt, ensuring prompt and professional communication.
• Assist customers with purchases, including processing transactions at the pos system.
• Develop a comprehensive understanding of product details, including fabrics, designs, and brand heritage.
• Support merchandising efforts by replenishing stock, arranging displays, and maintaining the visual appeal of the store.
• Assist junior sales associates in achieving sales targets and individual performance goals.
• Process transactions efficiently, including handling cash, credit card payments, and issuing refunds as authorized.
• Open and close the store following standard operating procedures.
• Provide support to the store manager and collaborate on operational tasks.
• Recommend refunds to the retail operations manager and authorize discounts of up to 10% for customer purchases.
• Participate in buying meetings to contribute insights on product selection.
• Build lasting relationships with clients through exceptional service and personalized follow-up.
• Capture and maintain customer information to ensure effective follow-up and personalized communication.

Requirements

• A minimum of 3 years' experience in a retail sales role, preferably in the fashion industry.
• A passion for fashion and a strong understanding of customer preferences and trends.
• Excellent communication and interpersonal skills with the ability to build relationships.
• Proven ability to meet and exceed sales targets.
• Experience with pos systems and handling cash/credit card transactions.
• Strong organizational and time-management skills.
• Ability to lead and mentor junior sales associates.
• A customer-first mindset and dedication to providing exceptional service.
• A high school diploma or equivalent; a degree in fashion, business, or related field is a plus.

Salary
N300,000 - N400,000 Monthly.

Application Closing Date
Not Specified.