JEV Consulting - Our client, GroupCo, is a dynamic group of Strategic Business Units dedicated to crafting unparalleled and unique, customer-driven value solutions along the dream home and lifestyles value chain throughout our target customers’ lifecycles.
They are recruiting to fill the position below:
Job Title: People, Administration, Culture and Strategy Officer (PACSO)
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Are you a visionary person with a passion for transforming ideas into reality and creating unique lifestyle communities? Do you thrive in dynamic environments where you can make a real impact?
Then Jon Us If:
- You are self-driven and don’t require micromanagement
- You see responsibilities, not just tasks or jobs
- You are passionate about delivering exceptional value
- You demonstrate both humility in failures (“Mirror”) and credit-sharing in successes (“Window”)
- You align with our core values of Commitment, Faith, Positive Attitude, Innovation, Teamwork, and Integrity
About The Role:
- We are looking for People, Administration, Culture and Strategy Officer (PACSO)
- This role also leads the design and implementation of localized people strategies that reflect GroupCo’s evolving operational needs and leadership expectations, while ensuring alignment with ACRC’s broader people frameworks.
- This includes responsibility for workforce planning, talent development, employee engagement, internal communication, and culture-building initiatives
Job Summary
- The People, Admin, Culture, and Strategy Officer (PACSO) is a locally embedded leadership support role stationed full-time at GroupCo.
- Reporting directly to the Chief Executive Officer of ACRC (who also serves as GroupCo CEO), the PACSO is responsible for end-to-end people operations, administrative oversight,
- performance culture enablement, and strategic planning and execution support across all Strategic Business Units (SBUs).
- The PACSO serves as the internal custodian of performance culture — managing the full
- lifecycle of the performance management system including annual goal setting, mid-year and end-of-year reviews, coaching facilitation, documentation, and development planning — in collaboration with ACRC Workforce Solutions.
- In addition, the PACSO plays a hands-on role in translating enterprise strategy into action — supporting annual planning cycles, coordinating cross-SBU strategy execution, managing internal reporting structures, facilitating leadership dashboards, and driving internal alignment around key priorities.
- By bridging enterprise direction with operational execution, and aligning people, strategy, and culture in one integrated function, the PACSO helps ensure that teams are empowered, engaged, and accountable — fully positioned to deliver unique customer-driven value solutions across the entire dream home and lifestyle value chain — and throughout the customer lifecycle.
Key Responsibilities
People Strategy and Performance Culture:
- Design and implement people strategies aligned with local SBU needs and enterprise- wide people transformation.
- Lead the performance management cycle, including KPI setting, reviews, feedback sessions, and development planning.
Strategic Planning and Execution Support:
- Translate GroupCo’s strategic priorities into annual execution plans and local OKRs in collaboration with SBU Heads.
- Coordinate SBU-level strategic reviews, timelines, and leadership communication.
- Monitor progress on key initiatives and report on implementation status to the CEO.
- Coordinate leadership retreats, strategic offsites, and goal alignment sessions to facilitate collective reflection and future planning.
Talent Acquisition and Onboarding:
- Coordinate recruitment processes in collaboration with SBU Heads and the Group CEO.
- Organize onboarding and induction programs for new hires.
Training and Development:
- Manage internal training schedules, vendor coordination, and learning feedback.
- Track L&D performance metrics, course completion, and knowledge application.
Culture and Internal Engagement:
- Design and execute internal communication plans, town halls, and team rituals.
- Run engagement surveys, wellness programs, and culture initiatives.
Administrative and Office Support:
- Oversee day-to-day operational support services including workspace logistics, scheduling, and facility readiness.
- Ensure smooth coordination of meetings, documentation, and workflow tools.
HR Administration and Policy Compliance:
- Maintain staff records, leave schedules, disciplinary cases, and exit documentation.
- Uphold HR policies and ensure compliance with labor and ethical standards.
Team Support and Capacity Development:
- Identify future talent needs and support roles required under the PACSO function as the enterprise scales.
- Support onboarding and mentoring of junior HR/admin staff, interns, or analysts as assigned.
- Maintain internal documentation and knowledge transfer processes to support continuity and delegation.
Internal Communication and Reporting:
- Prepare monthly people and strategy dashboards for the CEO.
- Support cross-SBU reporting, project tracking, and documentation.
Key Performance Metrics
Strategic Planning and Execution:
- Timeliness and quality of annual execution plans and local OKR frameworks across SBUs.
- Number of strategic initiatives tracked, reported, and delivered on schedule.
- Leadership satisfaction with PACSO-led coordination of strategy reviews and planning sessions.
Performance Management and Culture Enablement:
- Percentage of staff with completed KPIs, reviews, and development plans.
- Effectiveness of coaching support and feedback integration across the performance cycle.
- Results from culture and engagement surveys, including trends in values alignment and team morale.
Talent Development and Capability Building:
- Percentage of staff participating in training and development initiatives.
- Quality and impact of delivered or coordinated learning programs (measured through feedback and application).
- Number of learning needs assessments completed and acted upon.
People Strategy Implementation;
- Completion and effectiveness of locally designed people strategies (e.g., workforce planning, talent pipeline).
- Measurable impact of internal communications, onboarding, and engagement interventions.
- Level of alignment with ACRC Workforce frameworks audited annually.
Office Administration and Operational Support:
- Timeliness and quality of administrative task completion (e.g., scheduling, coordination, workspace readiness).
- Internal user satisfaction with operational support and workflow facilitation.
- Incident reports related to admin lapses or disruptions.
Internal Communication and Reporting:
- Timeliness and clarity of executive dashboards, monthly strategy reports, and internal updates.
- Use and responsiveness of internal collaboration tools and communication channels.
- Accuracy and quality of documentation and knowledge management.
Compliance and HR Administration:
- Completion rate and accuracy of staff recordkeeping, disciplinary tracking, and compliance logs.
- Number of policy violations detected, reported, or prevented through PACSO-led systems.
- Audit score from annual review of administrative and performance processes.
Team Development and Scaling Readiness:
- Quality of onboarding and mentorship provided to junior staff or interns (where applicable)
- Readiness of internal documentation and process guides for future delegation
- Proactivity in defining and justifying additional resourcing needs as scope expands.
Required Qualifications and Skills
- Education: Bachelor’s degree in Human Resources, Strategy, Business Administration, or a related field.
- Experience: 2–4 years of progressive experience in HR, internal strategy, people operations, or culture roles.
- Technology Proficiency: Proficiency with HRIS systems, digital collaboration platforms, performance tracking tools, and OKR management software.
- Analytical and Communication Skills: Strong capability in stakeholder communication, report preparation, facilitation, and cross-functional engagement.
- Interpersonal Effectiveness: High emotional intelligence, ability to manage confidential information, and effective interpersonal relationships across all levels.
- Attention to Detail: Strong recordkeeping and multitasking abilities.
- Mindset and Attributes: Proactive, adaptable, values-driven, and committed to continuous improvement and strategic impact.
Key Competencies and Attributes:
- Strategic Thinking: Ability to balance tactical delivery with enterprise vision.
- Leadership Influence: Capacity to drive change, build consensus, and inspire action.
- Culture Building: Passionate about shared values, inclusion, and performance.
- Execution Focus: Strong in planning, process tracking, and result orientation.
- Confidentiality: Trusted advisor to leadership and custodian of sensitive data.
- Communication: Clear, persuasive, and thoughtful in all internal communication.
Work Environments and Conditions:
- Location: Based at GroupCo Headquarters.
- Schedule: Full-time; flexibility required for executive reviews and periodic offsites.
- Travel: Occasional travel between GroupCo sites or ACRC Office.
Career Path:
- Pathway to Chief of Staff or Head of People & Culture (Enterprise Level).
- Opportunity for rotation into Corporate Strategy, Innovation, or Organizational Development functions within ACRC.
- Eligibility for executive mentorship and leadership succession planning.