Internal Communication (IC) Manager at Maon Services Limited

Maon Services Limited is a platform enabler specializing in HR management, Learning & Development, Customer Service, and Marketing. It empowers businesses to digitize and improve operations, enhance workforce engagement, and drive customer satisfaction.

We are recruiting to fill the position below:

Job Title: Internal Communication (IC) Manager

Location: Ajah, Lagos
Employment Type: Full-time

Job Summary

• We are building a Communications team and now seeking an Internal Communications Manager (IC Manager). 
• This position will be under Maon Service and will service its internal teams. Occasionally, the position may extend the service to its clients and relevant contractors.

Deliverables
Quarterly Employee Newsletters:

• Conceptualize, write, and produce a quarterly employee newsletter. Content will include:
  • Updates on the digital transformation journey
  • New internal app features/functions
  • Product news and upcoming promotions
  • Recognition of top-performing employees, especially in sales
  • Ensure messaging is aligned with the visions of the leadership team while tailored to diverse audiences.
• Staff Surveys, Engagement & Feedback: Design and assist with the planning and execution of:
  • Employee surveys to gauge sentiment and feedback on company programs
  • Provide a channel for feedback where staff can speak frankly and respectfully
  • Organize townhalls, workshops, virtual events and other activities in collaboration with HR and management
  • Collaborate with departments to craft messaging themes and tactics that resonate with staff.
  • Production and Maintenance of communication material
  • Conceptualization and development of Employee Handbook
  • Oversee corporate LinkedIn and other social media presence that impacts company reputation

Insight Reports for management and planning:

• The manager will provide reports for executive management that summarizes key employee sentiment and concerns across entities, departments and managerial levels
• The IC Manager will produce monthly reports within those parameters 
• Reports should present multiple options for action and messaging each with pros and cons, including a recommendation
• This is achieved through consistent and direct interaction with staff across companies to:
  • Gauge day-to-day sentiment
  • Identify both short-term issues and long-term trends
  • Capture what’s working well across departments and what needs tweaking or an overhaul
  • Act as a “reporter and radar” for executive management, gathering insights on the real mood and needs of employees, employee interaction, relationships to each other and views of the company, all the while without being intrusive.

Creating SOP and Collaborating with stakeholders:

• Create an SOP that improves the communication flow from message drafting to approval process (This involves senior management, HR, legal, and project managers).

Requirements

• Candidates should possess a Bachelor's Degree in related fields with 5 - 7 years work experience.

Application Closing Date
12th May, 2025.