Senior Housekeeper at the International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

We are recruiting to fill the position below:

Job Title: Senior Housekeeper

Location: Ibadan, Oyo
Duration: 6 months’ renewable

Duties

• Assign duties to housekeeping staff and inspect their work to ensure adherence to established cleaning standards.
• Investigate and resolve guest complaints regarding housekeeping service or equipment.
• Prepare daily work assignments for housekeeping staff based on occupancy and guest requests.
• Coordinate with reception regarding guest requests and room status updates.
• Inspect all rooms, public areas and back-of-house areas to ensure cleanliness at all times.
• Conduct orientation and ongoing training for housekeeping staff, covering policies, procedures and equipment use.
• Manage housekeeping supplies and inventory.
• Develop and implement work schedules for the housekeeping department, ensuring adequate staffing levels.
• Manage the lost-and-found department, processing and returning lost items to guests. 
• Maintain cleanliness, orderliness, and appearance of the entire I-House.
• Ensure that rooms are cleaned and maintained according to IITA standards.
• Address and resolve guest complaints promptly and professionally.
• Perform any other duty as may be directed by the Supervisor.

Requirements

• National Diploma certificate in Hospitality and Management or related field with four (4) years’ experience performing a similar role in a well-structured environment. 
• Certification in Hotel and Catering is an added advantage.

Competencies:
The ideal candidate must:

• Have hotel experience.
• Have the ability to multitask and manage time effectively in a fast-paced environment.
• Have good communication skills.
• Be a good team player and have athe bility to work under pressure.

Benefits

• We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Application Closing Date
Not Specified.