IT Operations Manager at a Dynamic and Impact-driven Organization

A dynamic and impact-driven organization dedicated to advancing gender equity, political inclusion, and governance reform. Our work focuses on designing and implementing high-impact interventions that promote access to resources, representation, and opportunities for women across various sectors.

We are recruiting to fill the position below:

Job Title: IT Operations Manager

Location: Lagos
Employment Type: Full-time (Hybrid)

Job Summary

• The IT Operations Manager will oversee IT infrastructure, ensuring the reliability, security, and efficiency of all technological systems and processes.
• This role involves managing day-to-day IT operations, supporting product development initiatives, implementing strategic IT projects, and ensuring compliance with relevant policies and regulations.
• The ideal candidate is a strategic thinker with strong technical expertise, leadership skills, and a commitment to leveraging technology to advance the organization’s mission.

Key Responsibilities
Infrastructure Management:

• Oversee the maintenance and optimization of IT systems, including networks, servers, and hardware.
• Ensure system availability, performance, and security align with organizational needs.
• Implement and manage cloud-based solutions to enhance operational efficiency.

Product Development Support:

• Collaborate with cross-functional teams to support the development and deployment of technology-driven products and services.
• Provide technical guidance and infrastructure support throughout the product development lifecycle.
• Ensure that IT operations align with product development goals and timelines.

Security and Compliance:

• Develop and enforce IT security policies to protect organizational data and systems.
• Monitor systems for security vulnerabilities and implement necessary safeguards.
• Ensure compliance with relevant data protection regulations and industry standards.

Policy Development and Compliance:

• Develop, implement, and maintain IT policies and procedures to ensure efficient and secure operations.
• Ensure adherence to internal policies and external regulatory requirements.
• Conduct regular audits to assess compliance and address any identified issues.

Team Leadership:

• Coordinate with other departments to align IT initiatives with organizational goals.

Vendor and Budget Management:

• Manage relationships with external IT vendors and service providers.
• Negotiate contracts and service level agreements to ensure value and performance.
• Develop and oversee the IT budget, ensuring cost-effective use of resources.

Project Management:

• Plan and execute IT projects, including system upgrades and new technology implementations.
• Collaborate with stakeholders to define project scopes, timelines, and deliverables.
• Monitor project progress and adjust plans as necessary to meet objectives.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT operations, with at least 2 years in a managerial role.
• Strong knowledge of IT infrastructure, network management, and cybersecurity practices.
• Experience with cloud services (e.g., AWS, Azure) and virtualization technologies.
• Proficiency in Office 365, especially driving full optimization of various features proactively
• Excellent leadership, communication, and problem-solving skills.
• Relevant certifications (e.g., ITIL, CompTIA Security+) are an advantage.

Work Conditions:

• Hybrid role (combination of remote and in-office work).

Salary
N250,000 - N300,000 Monthly.

Application Closing Date
28th May, 2025.