Iconway is an African consumer internet company with interests in mobile, media, commerce and advertising platforms.
We are looking for a suitable candidate to fill the position below:
Job Title: Customer Management Executive
Location: Lagos
Job Description
- The main duty of a Customer Management Executive is to ensure a high quality, efficient integrated customer service experience for all our customers via our online and offline commerce platforms.
Key Responsibilities
- To meet and exceed customer management targets and KPIs as set out by the organisation
- To handle for face-to-face, email and telephone enquiries from new and existing customers
- To provide an exceptional level of customer service to all existing customers to ensure that all their order requests are taken care of
- To handle all 1st and 2nd level complaints/feedback
Key Requirements
- Excellent written and oral communication skills in English
- Good knowledge of sales techniques
- Competent IT skills
- Some experience of working in a customer service/sales environment, preferably in the services industry will be an advantage
Application Closing Date
11th December, 2015.
How to Apply
Interested and qualified candidates should forward their CV's to:
[email protected]