Aurea enables global enterprises to create transformative experiences for their end customers across a range of industries including retail, travel & hospitality, insurance, energy, life sciences, and insurance. Aurea products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touch-points to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide.
We are recruiting to fill the position of:
Job Title: Technical Operations Analyst
Location: Nigeria
Job Description
- Do you enjoy supporting customers’ business goals and solve complex business problems? Are you a technical guru with great troubleshooting skills? Do you wish you could have a great job working from home instead of fighting traffic? Do you want to become the internal technical champion of key customer issues and drive them to closure? If so, this role is for you!
- Core competencies of a successful Technical Operations Analyst at Aurea are technical problem solving, logic, detail orientation and troubleshooting skills to drive customer success.
- You will be expected to be the investigative and analytical arm to drive resolution of technical customer issues through hands-on involvement. Your ability to quickly troubleshoot the issues, understand what is needed to solve the problem and quickly implement a long-term solution to prevent the issue from occurring again will be key.
- You will need strong technical skills to navigate & work with complex database systems, ability to review and write SQL queries, provide system expertise during requirements gathering, review QA test cases, create clear user documentation and develop long-term solutions to resolve system issues to improve process efficiencies.
- You will also need the ability to communicate professionally and effectively at a senior level across departments and organizations.
Required Experience and Education
- Bachelor's Degree in Computer Science or other software degree
- Minimum 5 years working with SQL
- Experience with Windows build process automation & Microsoft deployment tools
- Familiarity with scripting languages (Powershell, VB, etc)
- Keen problem solver with the ability to analyze complex data and provide independent analysis
- Ability to work with and coordinate across multiple groups of people
- Good communication skills in English, both written and spoken
- Other experience that is not mandatory but will be a plus
- Experience with MSSQL server and Oracle
- Experience in customer support roles
- Experience with ITL
- We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
Remuneration
- Total compensation: $30,000/year, 40 hours per week.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online